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Our client, a leading global telecommunications company, is looking for an onsite Helpdesk Engineer to join their team on a full-time basis for a period of 12 months.
This is an exciting opportunity to work with a global company that prioritizes its people. If this role interests you, get in touch today!
Onsite Helpdesk Engineer - Job Duties
* Communicate with end users from the EMEA region face-to-face or via telephone, email, or collaboration tools.
* Perform 1st level troubleshooting of technical issues with end users and serve as their escalation point of contact.
* Provide hands-on support for Desktop/Laptop PCs.
* Implement and optimize network and PC systems.
* Understand, plan, and design solutions for customers' PCs and networks.
* Plan and execute migration processes. Support PCs and Call Centre systems (including DC servers).
* Conduct proof of concept testing and acceptance testing.
* Negotiate and manage vendor relationships.
* Develop and implement new features and services.
* Establish and deactivate PC/Desktop security systems.
* Manage project and service delivery schedules.
* Create documented procedures for implementation and modifications.
* Visit customer premises as needed for projects or maintenance, including coverage staff.
* Provide periodic status reports to the line manager.
* Coordinate operational workflows with departments and customers.
Onsite Helpdesk Engineer - What we are looking for
* Extensive knowledge and proficiency in PC software such as Microsoft Windows 10/11, Antivirus, Microsoft 365, Windows Server, Active Directory administration, Virtualization, Cloud platforms (AWS, Azure), Office/Mail, Switch/Router/IPT, Box, remote access (SSL-VPN, etc.), and Firewall products.
* Excellent written and verbal communication skills in English; Japanese language skills are an advantage.
* Ability to investigate and resolve various email and telephony technical issues.
Onsite Helpdesk Engineer - What's in it for you
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