Part‑Time Customer Service Administrator
Location: Tonbridge, Kent (Free Parking available)
Salary: £13.50 per hour
Benefits: 20 days holiday + bank holidays (pro rata), 1 volunteering day per year.
We’re seeking a proactive and organised Part‑Time Customer Service Administrator to join a team in Tonbridge. This is a varied and rewarding position where you’ll play a key role in supporting customers, maintaining operations, and helping drive business growth.
Responsibilities
* Managing day‑to‑day administrative operations
* Handling customer service enquiries professionally and confidently
* Maintaining accurate records, documentation, and internal systems
* Supporting logistics and operational activities
* Liaising with clients, suppliers, and internal teams
* Contacting existing customers to gather feedback and identify further business opportunities
* Building positive client relationships and encouraging repeat business
* Escalating issues where appropriate
* Opening and closing client files
* Coordinating with accounts to ensure VAT returns are submitted on time
* Supporting credit control responsibilities
* Carrying out any other duties consistent with the role
Qualifications
* Strong organisational and time‑management skills
* Professional communication skills and a confident telephone manner
* Ability or willingness to support bookkeeping and credit control tasks
* Comfortable learning new systems and processes
* Proactive, adaptable, and solution‑driven attitude
* Basic IT knowledge
* Confidence in handling rejection and turning challenging conversations into opportunities
Benefits
* Supportive and friendly team environment
* Flexible, part‑time working arrangement
* Opportunity to build experience across administration, customer service, and operations
* Free on‑site parking
* Generous holiday allowance (pro rata) plus a dedicated volunteering day
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