About the Role
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As a Planner you will be working alongside Tower Hamlets Council in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
A Planner within our Tower Hamlets branch, working for the Voids department. You will be out supporting residents with reactive repairs and maintenance across our portfolio of properties, Part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.
1. Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved.
2. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
3. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
4. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to
5. appearance, company ID, maintaining a high standard of Health & Safety requirements.
6. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
7. Work with all team members including, administrators, operatives, supervisors, and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
8. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required.
Role Criteria:
9. Schedule work orders through in house appointment systems
10. Previous experience in planning within a Social Housing environment
11. Good Verbal and written communication skills
12. Good time management, planning & organisational skills.
13. Good on computerised systems.
14. Good Customer Service Skills
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you.
15. 25 days annual leave plus bank holidays
16. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
17. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
18. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
19. Family friendly policies
Required Qualifications:
Customer Service (2 - Colleague achieves the required performance standards), Internal and External Liaison (2 - Colleague achieves the required performance standards), Team Work (3 - Colleague exceeds the required performance standards)