Job Description
Supporter Experience Coordinator
Salary: £28,860 per annum pro rata (£14.80 per hour)
Contract: Temporary, up to one month (with potential to extend)
Location: Hybrid - 3 days Shooting Star House, Hampton / 2 days WFH
Hours: Full Time, 37.5 hours per week
Start Date: End of March, with a short handover period ideally in place.
Merrifield Consultants are delighted to be partnering with a much-loved children's hospice charity based in Hampton, who are seeking an experienced Supporter Experience Coordinator to join their fundraising team on a temporary basis.
The Role
This is a vital, supporter-facing role within a warm and dedicated fundraising team. You will ensure every supporter receives a timely, compassionate and professional experience, whilst keeping the team's data and administration running smoothly behind the scenes.
Key Responsibilities
* First point of contact for all supporter enquiries across phone, email and post, handling all communications with sensitivity and care
* Daily processing and coding of incoming fundraising post onto Raiser's Edge NXT
* Producing personalised thank you communications in line with the team's stewardship programme
* Maximising gift aid opportunities and supporting gift aid administration
* Ensuring supporter preferences are accurately recorded and communications remain GDPR compliant
* General database management including updating records and adding global actions
* Contributing to the planning and on-the-day delivery of supporter open days
What You Need
* Previous experience in a supporter-facing, customer service or administrative role
* Strong database skills, with Raiser's Edge NXT experience highly desirable
* Excellent attention to detail and a methodical approach to data processing
* A warm, empathetic manner with the ability to communicate sensitively at all times
For more information or to apply, please contact Akash Mahmud at Merrifield Consultants.
We practise a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.