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TGS provides scientific data and intelligence to companies active in the energy sector. In addition to a global, extensive and diverse energy data library, TGS offers specialized services such as advanced processing and analytics alongside cloud-based data applications and solutions.
Position: Customer Onboarder
The Customer Onboarder manages the membership side of the company. This role involves being the primary contact for our members, addressing customer inquiries, and ensuring a positive customer experience to maximize subscription value. The role also includes reporting feedback to relevant departments to improve our services.
Key Responsibilities:
1. Deliver excellent customer service: Maintain good relationships with members and ensure their satisfaction.
2. Provide knowledge on subscriptions: Assist with any customer inquiry related to subscriptions.
3. Report customer feedback: Communicate concerns and issues to the Sales Manager and relevant departments.
4. Ensure high retention rate of subscriptions by gaining feedback and assisting in product development.
5. Record customer queries: Rapidly and efficiently record incoming email and phone inquiries.
Key Competencies:
1. Strong communication skills: Excellent telephone skills and a persuasive demeanor.
2. Technical proficiency: Proficient in using Word, Excel, and Publisher.
3. Customer service orientation: Ability to deliver excellent customer service and maintain good relationships.
4. Attention to detail: Efficiently record and manage inquiries.
5. Team collaboration: Ability to support the sales team and work collaboratively.
Key Performance Metrics:
1. Customer satisfaction: Feedback from members on service quality.
2. Response time: Speed and efficiency in recording and responding to inquiries.
3. Renewal rate: Percentage of successful subscription renewals.
4. Feedback reporting: Accuracy and timeliness in reporting customer feedback.
5. Knowledge application: Effectiveness in providing accurate subscription information.
Additional Notes:
Please note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our Blog for more information.
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Created on 04/07/2025 by TN United Kingdom
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