Job Description
Practice Plus Group is seeking adaptable and reliable individuals to join our team in various roles including Drivers, Receptionists, and Coordinator Assistants. Our Worcestershire Out of Hours service plays a vital role in supporting patients outside of regular GP hours, ensuring timely and compassionate care. Your contribution could involve:
1. Safely transporting clinicians to and from patient homes during out-of-hours shifts.
2. Planning and managing routes for timely arrivals.
3. Assisting clinicians with navigation and logistical support.
4. Maintaining vehicle safety, cleanliness, and reporting maintenance needs.
5. Communicating effectively with clinical and administrative teams.
6. Greeting patients and managing reception duties.
7. Handling telephone inquiries, bookings, and patient queries.
8. Supporting clinical teams by coordinating patient flow and maintaining accurate records.
9. Supporting the Co-ordinators and Call Centre Supervisor to achieve performance targets.
10. Calling patients to arrange appointments and managing shift pressures based on call volume and staffing levels.
Ideal candidates will possess:
* Excellent communication and interpersonal skills.
* Experience in administration and/or customer service, preferably healthcare-related.
* A calm, professional demeanor under pressure.
* Flexibility to work evenings, weekends, and bank holidays.
* For Drivers: a full UK driving licence with fewer than 6 points and confidence navigating local areas.
* For Receptionists and Coordinator Assistants: strong administrative, IT, and organizational skills.
We welcome applicants from all backgrounds who are committed to making a positive impact in their community. Join us to be part of a dedicated team providing outstanding healthcare services across the UK.
We offer flexible shifts, a supportive environment, and opportunities to work across multiple roles. Pay rates vary depending on the shift and role.
Practice Plus Group is committed to diversity and equal opportunity employment. We are proud to deliver over 70 healthcare services, including hospitals, surgical centres, and services in prisons, rated highly by the CQC.
Apply now to become a vital part of our team and help make a difference in people's lives.
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