Customer Experience Supervisor
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
The Ambassadors Woking offers a world of entertainment under one roof, right in the heart of Surrey. The New Victoria Theatre opened in 1992 and is firmly established as one of the most beloved theatres in the South East. Boasting state-of-the-art facilities, excellent acoustics and clear sight lines it has hosted first-class performances from the Royal Shakespeare Company, the National Theatre, Matthew Bourne and a number of hit shows direct from the West End. The Rhoda McGaw Theatre caters for Woking's many community groups, societies, semi-professional and professional content. It has a varied programme of entertainment throughout the year including musical theatre, comedy, opera, dance, drama and youth performances. Nova Cinema is Surrey’s go-to destination for the ultimate cinema experience. With hand-picked programming and all the latest releases, it has seven stylish screens (including one luxury screen), an elegant full-service bar and a suite for community and business hire.
We offer the following benefits for our Customer Experience Team:
1. myStrength Mental Wellbeing App
2. WeCare Support Services
3. Theatre Tickets (Subject to Availability)
4. ATG+ Card
5. Staff Discounts
6. Pension
7. Access to ToothFairy - Dental access and guidance from home