Job title: Scheme Manager (Retirement Living) Location: Sevenoaks Court, Northwood, Harrow, HA6 2TW Working hours: 35hpw across Mon-Fri Salary: £25,526.00 - £30,900.00 Contract: Full time / Permanent DBS Level: Enhanced DBS About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Role overview To deliver a high-quality scheme management service to meet the needs and aspirations of our customers in retirement living, extra care, leasehold and supported housing, by creating and maintaining a safe, secure and welcoming environment for customers, visitors and professionals. Key responsibilities: * Ensure compliance with Health & Safety and Fire Safety requirements, maintaining accurate records * Support lettings processes including viewings, assessments, tenancy sign-ups, and inductions * Manage tenancy terminations, liaising with relevant teams and contractors * Deliver a person-centred service using assessments, support plans, and risk management tools * Take appropriate safeguarding actions in line with legislation and internal procedures * Promote customer engagement, wellbeing, and access to support services * Manage ASB cases in line with policy, providing guidance to customers * Liaise with on-site support providers and external agencies to address customer needs * Support customers with housing options, including move-on where appropriate * Assist with Housing Benefit and welfare claims to sustain tenancies and reduce arrears * Monitor customer wellbeing and provide referrals to relevant services More about you: * GCSEs (or equivalent) in Maths and English (Grade C/4 or above) * Experience supporting vulnerable individuals, including older people or within supported/sheltered housing * Strong housing experience, ideally within sheltered or extra care settings desirable * Knowledge of welfare benefits (e.g. Housing Benefit, Universal Credit) * Understanding of safeguarding legislation and best practice * Experience maintaining Health & Safety compliance, including inspections and record keeping * Ability to signpost or refer customers to appropriate support services * Confident in customer-facing roles and working with community groups * Awareness of services supporting older people, including Adult Social Care and DWP * Basic IT skills and willingness to learn new systems Desirable: * Full UK driving licence desirable, but not essential. * Level 3 qualification in Housing or Supported Housing * Level 2 Health & Safety qualification (or equivalent) Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: * 25 days’ holiday (Plus Bank Holidays) * Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This Vacancy is being managed by Hollie Furness – Hollie.Furness@a2dominion.co.uk. The role closes on 21 April 2026; we reserve the right to close early upon appointment of the right candidate.