Our client is a specializes in high quality, ethically-made jewellery (Be-Spoke) with a focus on wedding and engagement pieces in diamonds. Having seen rapid growth since they opened nearly 10 years ago and they are currently going through a scale up phase they are looking for experienced Sales Advisors and Senior Sales Advisors for their London Stores in Hatton Garden.
They understand that their greatest asset is their exceptional team. As a Sales Consultant, you’ll be on the front line of our customer experience, responsible for engaging with clients, understanding their needs, and guiding them toward the perfect piece of jewellery. You will play a crucial role in building customer relationships, maintaining product knowledge, and meeting sales targets. With opportunities for growth, you’ll also have access to ongoing training to refine your skills in luxury sales. Your contributions will be integral to our journey.
Responsibilities
* Welcome customers warmly, providing an inviting and professional experience from start to finish.
* Assist customers with product selection, tailoring recommendations to their personal style, occasion, and budget.
* Achieve individual sales targets by effectively closing sales and promoting additional services, such as resizing and customisations.
* Maintain thorough knowledge of collections and the craftsmanship behind each piece, enhancing the customer experience with product expertise.
* Foster long-term client relationships by following up post-purchase and encouraging repeat business.
* Support team operations by coordinating with colleagues on customer appointments, special requests, and any service-related inquiries.
* Collaborate with Lead Sales Advisors and Senior Sales Consultants to continuously improve customer interactions and store performance.
Skills
* Customer-focused mindset with a talent for understanding client needs and preferences.
* Strong sales and negotiation skills, with an emphasis on upselling and cross-selling.
* Organisational skills to manage multiple client interactions and follow-up activities.
* Adaptability and resilience in a fast-paced retail environment.
Requirements
* Minimum of 1-2 years experience in a customer-facing sales role, ideally within the jewellery or luxury retail sector.
* Proven ability to meet or exceed sales targets and build meaningful customer relationships.
* Excellent communication and interpersonal skills, passionate about delivering a high-quality customer experience.
* Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues.