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We’re looking to recruit Customer Service Advisor(s) to join our Operations Team!
About the Role
Joining our team, you’ll be responsible for handling high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. You will ensure that future jobs are scheduled in a way that meets our contractual Service Level Agreements and avoids false promises. You will excel in dealing with residents as part of our back-office team, using communication methods including telephone and email.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and situations where service has failed. Your role is to instill confidence in our customers.
About You
Candidates will have the following:
* Social Housing and Repair and Maintenance background or at least 2 years of experience within a contact centre.
* Competent in communicating with direct operatives, subcontractors, and residents.
* Basic building maintenance knowledge to undertake a variety of maintenance tasks.
* Planning knowledge to understand what works can be sequenced or undertaken concurrently.
* Ability to prioritise works and ensure jobs are within targets and scheduled where practicable.
* Good written English skills.
* Excellent communication skills to engage with stakeholders at different levels.
* Passionate about service delivery and customer satisfaction.
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