Get AI-powered advice on this job and more exclusive features.
About the Role
This role has been put in place to deliver efficient and prompt IT technical support across all teams; addressing and resolving issues or escalating them as necessary to reduce business disruption and ensure exceptional support for all team members.
1. Efficient setup of hardware, software, and access permissions for new team members, role transitions, and departures.
2. Provide technical support for IT-related issues, including MS Windows, Office 365, basic networking, software installations and upgrades, and management of IT equipment such as computers, laptops, tablets, mobile devices, and printers.
3. Assist with project-based work under the guidance of the IT Manager.
4. Work schedule: Monday–Friday, alternating shifts (8am–4pm / 9am–5pm) on a rotational basis.
5. Participate in an on-call rota to provide out-of-hours support.
6. At least 1–2 years of experience providing IT support in a helpdesk or similar user support role.
7. Competency in operating systems like Windows and MacOS, along with applications such as Outlook, Word, Excel, and other standard office tools (preferred).
8. Experience with service ticketing systems, such as SolarWinds, is advantageous but not mandatory.
Must Have
1. Willingness to travel
2. Full driving license (and own vehicle) is essential
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Business Consulting and Services
#J-18808-Ljbffr