Contract | Civic Recruitment Limited | United Kingdom
Posted On 04/06/2026
Job Information
Work Experience: 1-3 years
Community & Social
City: Loughborough
Province: Leicestershire
Postal Code: LE11
Job Description
5-6 month contract role with a local authority
Summary
This is a 5-6 month contract role with a local authority, aimed at leading and delivering a high-quality, customer-focused repairs service. The position is crucial for ensuring the efficient, safe, and compliant delivery of responsive repairs and associated works. The postholder will be responsible for driving service performance, maximising the productivity of internal teams and contractors, and continuously improving service delivery to achieve high levels of customer satisfaction.
Responsibilities
* Lead the responsive repairs service, ensuring effective use of in-house operatives and external contractors.
* Oversee all repairs processes from identification through to completion, ensuring timely and high-quality outcomes.
* Manage disrepair cases and customer complaints, ensuring appropriate and prompt resolution.
* Work collaboratively with teams across housing services, including voids, tenancy management, and investment teams.
* Ensure compliance with health & safety legislation, regulatory standards, and local policies.
* Lead, motivate, and develop teams to achieve high performance and service excellence.
* Manage and monitor the performance of staff, contractors, and service delivery against KPIs.
Essential Experience Required
* Proven experience managing property repairs or maintenance services.
* Strong knowledge of repairs programs and operational delivery.
* Experience leading teams and driving performance, motivation, and engagement.
* Ability to manage budgets, contractors, and in-house resources effectively.
Additional Information
* Working hours: 37 hours per week.
* Compensation: £35 per hour (umbrella) if the candidate meets the right requirements.
* Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom.
* Work pattern: Variable with a minimum of 2 days in the office. This will be reviewed.
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