Peregrine
Account Executive
About us:
At Peregrine, we drive digital transformation projects in large complex organisations. Using a consultancy- led approach, we create ways to close digital skills gaps by providing fully in-house trained graduates along with specialist Business Change and IT talent.
The Role
We are thrilled to offer an exciting opportunity to join our well-established, dynamic, and collaborative team. Our mission is to deliver first-class service to our key customers within luxury retail, aerospace and defence, facilities management and public sector.
The successful candidate will have a personalised development plan and will play a key role in delivering exceptional service to our key client.
Role and responsibilities Ownership of Statement of Work and PO Process: Ensure all client documents are completed and returned in a timely manner.
Client Data Management: Maintain accuracy in our VMS
SLA Monitoring: Track recruitment SLAs and alert the Customer Experience Lead (CEL) to any potential issues.
Opportunity Development: Collaborate with the CEL, Customer Experience Director (CED) and Sales Lead to support with identifying and developing strategic opportunities.
Service Knowledge: Gain a comprehensive understanding of Peregrine RTD services, including value-added services, to support strategic account development.
Gap Analysis: Identify gaps both internally and for the client, and report back to CEL, CED and Sales Lead
Regular Reporting: Provide information, data, and feedback during regular meetings with the CEL, Consultant Experience Manager (CEM) and CED
Target Achievement: Consistently meet targets while delivering outstanding customer experiences.
Data Integrity: Ensure data accuracy across VMS, Statement of Work, and Excel trackers.
Client Understanding: Develop a strong understanding of client objectives and challenges.
Administrative Support: Assist the CEL and Sales Lead with administrative tasks.
What you’ll Need to Be Successful
Consultative Approach: A natural ability to consult and guide clients.
Relationship Building: Strong ability to form, maintain, and nurture business relationships.
Self-Motivation: Ability to follow direction and work independently.
Excellent Communication: Superior telephone manner and interpersonal skills.
Initiative: Ability to work on your own initiative and manage multiple tasks effectively.
Organisational Skills: Highly organised with a keen attention to detail.
Innovation: Ability to generate and implement fresh, innovative ideas.
Proficiency in Microsoft Office: Strong skills in Microsoft Word, Excel, and PowerPoint.
Adaptability: Confident in managing conflicting demands and changing priorities while working on multiple activities concurrently.
Written Communication: Excellent written English skills.
Company benefits:
The clients continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle