Salary: £30,000 - 35,000 per year Requirements: Experience as an IT Support Engineer, Field Engineer, MSP Engineer, or Service Desk Engineer Ideally previous experience working for a Managed Service Provider (MSP) Experience working with ticketing systems and SLAs Microsoft 365, Azure AD, Intune, Windows, macOS, and networking experience Ubiquiti UniFi installation and support experience Security-focused approach to IT support and field engineering Customer-facing experience (IT, retail, hospitality, or similar) Leadership experience or the ambition to progress into a senior or lead role Full UK driving licence (field-based role) Responsibilities: IT support and service desk ticket resolution (remote support) Field Engineer site visits for installations, upgrades, and fault-finding Microsoft 365 administration (Azure AD, Intune, users, licensing, security) MSP proactive support including patching, monitoring, and maintenance Install, configure, and support Ubiquiti UniFi networking equipment Windows and macOS support Networking support including routers, switches, and WiFi Work to Cyber Essentials Plus and IT security best practice Follow MSP processes, documentation, and service improvement tasks Technologies: Azure Support macOS Microsoft 365 Security Windows Office 365 Cloud Hardware More: We are a growing Managed Service Provider (MSP) located in the South West, seeking an IT Support Engineer / IT Field Engineer / MSP Engineer to support both remote IT assistance and on-site engineering. This position offers career progression, leadership opportunities, and the chance to influence IT service delivery. Our benefits include a company van or mileage reimbursement, 28 days holiday including bank holidays, a pension scheme, training and certification support, exposure to MSP tools and processes, and a supportive team culture. Youll be joining a small, experienced team dedicated to a people-first approach. last updated 9 week of 2026