Job Duties
• Provide all technical support for: PCs, printers, phones, networks, hardware, software, and maintenance including, but not limited to, installations, configurations, software, security patches and updates
• Provide remote support for work at home users and troubleshoots remote access issues
• Respond to users’ technical problems when reported to the ServiceDesk, troubleshoots issues and tracks resolution for departmental reporting
• Ensure backups are completed daily; research and resolve any backup issues; maintain tape storage library; and perform restoration tests at prescribed intervals
• Document processes and procedures
• Support departmental projects including new system implementations and configuration set up
• Provide support for new employee onboarding, provides requested equipment, and update asset management systems to record technical hardware and software assets assigned to staff
• Report on and help procure end user technical assets needed to perform their job functions
• Assist with maintaining an adequate cyber security posture for the division and the agency
Minimum Qualifications
• Associate degree in IT, CS, Mathematics, or related field preferred or an equivalent combination of education and experience
• 2+ years technical experience in service desk support, system administration, or networking
• Experience administering users in Microsoft Active Directory and Exchange
• Experience troubleshooting a variety of technical platforms including PC’s, mobile devices, and telecommunication equipment
• Knowledge of desktop operating systems, servers, and office applications
• Knowledge of information security best practices and standards
• Ability to communicate technical issues to diverse audiences with varying technical knowledge
• Ability to prioritize and manage multiple requests
• Knowledge of networking technologies including AD, server and PC security, backup and recovery, and basic switching and routing
Additional Considerations
• Experience dealing with vendors, consultants, or other companies’ support staff.
• Basic understanding of artificial intelligence, including the ability to design and construct effective prompts for AI systems
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Jessica Geis
Phone: 804-225-2582
Email:
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.