Our client is looking for an Internal Account Manager to join their team in Peterborough.
Responsibilities
* Maintain and build relationships with existing clients, understanding their needs and offering solutions to enhance satisfaction and retention.
* Develops and maintains with the Outside Account Manager (OAM) lists of prospects and potential new accounts to grow net business and achieve established budget targets
* Address client enquiries, resolve issues, and ensure a high level of customer service.
* Assist the external sales team by providing necessary information, preparing quotes, and processing orders.
* Prepare and distribute sales materials, including proposals, contracts, and marketing collateral.
* Identify and qualify new business opportunities.
* Follow up on leads and enquiries, nurturing prospects through the sales pipeline
* Manage sales documentation, including contracts, sales orders, and reports.
* Process orders, track shipments, and ensure timely delivery to clients.
* Prepare sales reports and performance metrics for internal review.
* Work closely with the marketing team to align sales efforts with marketing campaigns and initiatives.
* Collaborate with product and customer service teams to address client needs and feedback.
* Provide input on sales strategies and tactics based on client interactions and market insights.
* Stay informed about industry trends, product updates, and competitor activities.
* Develop a deep understanding of the company's products and services to effectively address client needs and objections.
* Reviews market analyses to determine customer needs, volume potential, price schedules and discount rates
* Prepares reports of business contacts, transactions and expenses
Knowledge, Skills & Experience
* Experience in an internal sales or sales support role, with a track record of meeting or exceeding targets, preferably in a commercial environment or metals industry
* Ability to work effectively with common PC programs such as spreadsheets (Excel) and Word
* Excellent communication, interpersonal, organisational and numerical skills.
* Proficiency in CRM
* Strong problem-solving abilities and good attention to detail.
* Ability to work collaboratively in a team environment and handle multiple tasks simultaneously.
Hours/Company Benefits
* Salary - up to £35k
* Office based - 5 days per week. 8:30am - 5:15pm (45 mins lunch)
* 23 days annual leave (plus Bank Holidays) rising to 28 with service
* Pension - 5% employee contribution, 3% employer (rises with service - max 8%)
* Life assurance and income protection after 3 months service
* Employee Assistance Programme
* 24hr GP service
* Discount portal
* Free car parking
Account Manager Metals/Plastic
* Salary - up to £35k
* Office based - 5 days per week. 8:30am - 5.15pm (45 mins lunch)
* 23 days annual leave (plus Bank Holidays) rising to 28 with service
* Pension - 5% employee contribution, 3% employer (rises with service - max 8%)
* Life assurance and income protection after 3 months service
* Employee Assistance Programme
* 24hr GP service
* Discount portal
* Free car parking
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