Our client, a Defence supplier is looking for an IT Customer Service Specialist to join them on a 12-month initial contract at their site in Tewkesbury. Due to the nature of the role, applicants must be a sole British national and be willing to obtain SC Clearance. 3 days a week onsite in Tewkesbury. Inside IR35, £22.82 p/h PAYE or £30 p/h Umbrella.Responsibilities: Triaging Helpdesk tickets through Service Now Imaging PCs/Laptops Mobile phone management/tracking/configurations New Hire/Leaver process Providing remote support to small offices and home users Printer/Copier management Scheduling and managing upgrades and backups of hardware and software systems Ensuring back-up systems operate effectively - (would require UKIC clearance) Purchasing hardware liaising with Good Inwards for storage Asset Management Travel to various sites across the EMEA region for onsite support. Ability to communicate clearly and collaborate with various stake holders Work closely with Shared Business Service team in USThe successful candidate must have: 3 years' proven commercial experience within a varied Desktop/Server/Network support role Experience of working to SLA's as well as creating clear expectations to the customer Excellent customer service and people skills Good knowledge of Microsoft Operating systems and desktop products Good knowledge of hardware troubleshooting experience of laptop/desktop environments Understanding of network infrastructure support environment Understanding of LAN, WAN, Wireless, Firewall and Security products Understanding of Virtualisation, Storage Driving license (UK)