Ref: OR12421 Location: Bedford (SG17) Hours: Monday to Friday 9am-5pm Pay: £95.81 per hour paid weekly via umbrella – inside IR35 Duration: Ongoing Contract – Long Term Duties As Operational Service Manager, you’ll be responsible for delivering a consistent, high-quality service across all our locations. You’ll lead teams covering Estates, Maintenance, Facilities, and Minor Works—ensuring our buildings are safe, legally compliant, well-maintained, and aligned with strategic goals. This is a fast-paced, high-impact role that sits at the heart of our Corporate Landlord model. You will act as the primary link between internal stakeholders, external contractors, and service providers—ensuring that our sites are not only operationally sound, but also future-ready. Lead and develop the Council’s Operational estates, facilities, maintenance, and minor works Oversee a robust maintenance management system (planned and reactive), ensuring operational compliance and strategic delivery. Manage cleaning, security, and maintenance services—leading procurement, contractor performance, and value-for-money evaluations. Act as Contract Manager with responsibility for contract governance, supplier relationships, and performance outcomes. Oversee investment planning and minor works across our estate, including upgrades, repairs, and compliance with lease obligations. Identify service-wide objectives, manage risk, and ensure the development and performance of your teams. Support the Head of Asset Management in embedding the Corporate Landlord approach across the Council. Deputise for the Head of Asset Management What We’re Looking For A degree-qualified professional in Facilities or Estates Management with substantial experience in large, multi-site organisations. Strong expertise in both Facilities and Estates Management—including lease and landlord-tenant knowledge