Job Description
Quality and Co-ordination Manager
Permanent | London | Up to £65,000 per annum
We are looking for an experienced Quality and Co-ordination Manager to oversee Homecare, Repairs, Compliance & Complaints/Disrepair. Reporting to the Senior Commercial Manager, you will ensure efficient workflows, coordinate high-priority works, and maintain strong relationships with contractors, stakeholders, and regulatory bodies.
Key Responsibilities:
* Manage day-to-day operations, ensuring priorities align with stakeholder and regulatory requirements.
* Oversee contractor performance, ensuring M3NHF schedule of rates and contract specifications are met.
* Monitor budgets, KPIs, and performance, driving value for money and service excellence.
* Lead meetings, produce senior-level reports, and represent the business with confidence.
* Review and challenge repair specifications to deliver the best outcomes for customers.
About You:
1. Strong background in property services (R&M) with contractor management experience; TPC or JCT knowledge desirable.
2. Commercially astute, detail-focused, and skilled at problem-solving in complex repair environments.
3. Confident communicator, c...