The role of Scheme Manager will include:
1. Contacting and liaising with residents and agencies to ensure residents are being look after
2. Assist with part of the lettings process including sign-ups, viewings, pre-void inspections and key management
3. Conduct compliance checks and scheme inspections to ensure health and safety regulations are met
4. Maintain accurate records and manage extensive computer work efficiently
5. Liaise with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements/safeguarding referrals
6. Liaise with internal teams to deliver an efficient customer first service
7. Identify and report potential repairs or faults at the scheme and monitor to completion
8. Effectively manage anti-social behaviour caused by dementia needs, complex needs etc, which may include gathering relevant information to support this and manage the complaint process for the service area
Skills and experiences:
9. Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
10. Some experience of working with older people and understanding their individual needs or similar
11. Excellent interpersonal and customer service skills to build strong relationships
12. Strong time management skills and the ability to work independently in a fast-paced environment
13. Proficiency in Microsoft Office (Word, Excel and Outlook)
14. Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
15. 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
16. A pension scheme with employer contributions from Sanctuary
17. Life Assurance
18. Employee Advice Service including counselling
19. Cycle to Work scheme
20. Voluntary health plans
21. Employee discounts
22. Wellbeing support and tools
23. Employee recognition scheme
24. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
25. Role salary is £18,083 (rising to £19,034 after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £28,255 based on 37.5 hours per week rising to £29,742 after 12 months service and subject to satisfactory performance
(if the link is unavailable please visit the Sanctuary careers website)