Operations Manager/ Duty Manager
Lakeside, Essex –Grays RM20 2AD: reliably commute or plan to relocate before starting work
Salary £27,500- £29,500
full time week days and weekend availability required
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
* Store discount
New Opportunity - F&B Enthusiasts, Duty Managers and assistant managers.
Are you an ambitious, energetic manager looking to make the next leap in your career?
Our client is a market leader within the Leisure market. Their growth and innovation have enabled them to establish themselves in this growing industry.
If you have what it takes to be part of a flag ship site in a new and exciting development, please apply with a covering letter to why you think you will be an exceptional choice for the role.
If you’re ready to join this fast-paced, fun and people-focused environment, here’s what the role will include and make sure you are perfect for the role leading one of our sites:
Team Leadership
* Ensure team are performing their roles effectively at all times.
* Ensure team have individual performance plans.
* Monitor team performance and conduct regular appraisals and meetings
* Ensure that the Management Team are performing as per their specified roles.
* Perform duty manager shifts, as first point of contact and safe running of the park.
* Ensure all team are aware of the companies H&S, Legal, Insurance and other compliance related matters.
* Develop team incentive schemes to help motivate the team performance.
* Confident in managing 16 years old + full time and casual staff of teams up to 50.
Customer Service
* Ensure team members are promoting and providing the highest level of customer service.
* Immediately responding to customer service in store.
* Ensuring our customers have an amazing experience every time they visit.
* Be articulate and confident under pressure when dealing with difficult situations.
* Operations Management
* Implement programs that support and encourage individual performance and improving departments.
* Adhere to opening and closing procedures and financial reporting.
* F&B management, Food Hygiene and Stock Control.
* Be a very good at multi task management and organising the day.
Relationship Management
* Develop and maintain collaborative relationships with customers and local communities.
* Establish and maintain active and constructive relationships with other teams in the organisation.
Health and Safety
* Be involved in rolling out Flip Outs safe practices and procedures in their specific areas of work including but not limited to RAs, Ways of Working, Health and Safety.
* Be able to respond quickly to and investigate any incidents that may occur.
* Keep up to date with Health and Safety procedures.
Site Management
* Ensure the Exterior & Interior of the Park is pristine, brand and operationally compliant.
* Manage support all departments including cleaners, FOH, F&B and Marshalls.
* Weekly checks of key safety equipment such as CCTV and Fire Alarms.
* Our client, pride themselves in delivering an amazing customer experience and providing a fun environment for their team to grow within.
Here's what will make you the perfect fit to the role:
* At least 1 years management experience within leisure, or hospitality in a similar role.
* Excellent communication skills and at organising tasks
* People-Focused and a great motivator.
* Leads by example with a hands-on approach.
* Takes Initiative and a forward thinker.
* Works well within a team environment and able to manage all age ranges.
* Remains calm under pressure and always positive when faced with challenges.
* Willing to work a mixture of shifts throughout the week including evenings and weekends
Desired Qualifications
* First Aid.
* Food Hygiene
* Relevant H&S qualifications.
* Job Types: Full-time, Permanent
Experience:
* leisure: 3 years (preferred)
* Management: 5 years (required)
* Food safety: 5 years (preferred)
Licence/Certification:
* First Aid Certification (preferred)
* Work Location: In person
If you have what it takes to be part of a flag ship site in a new and exciting development, please apply with a covering letter to why you think you will be an exceptional choice for the role.
INDHS