About the Role
An opportunity has arisen for a new administrator at Baddow Village surgery for a administration/receptionist to join our team on a full-time basis. The role is mainly within the admin team but may be required to cover reception when there are staff shortages.
The successful applicant will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
Duties can include but are not limited to:
* Greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.
* Acting as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
* Maintaining and monitoring the practice appointment system
* Following the long term conditions processes
* Processing personal, telephone and e-requests for appointments
* Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
* Signposting patients to the correct service
* Processing incoming and outgoing mail
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Processing all DNA letters in accordance with current policy
* Actioning GP2GP tasks
* Reading code data on SystmOne
* Photocopying documentation as required
* Filing and storing records as required
* Data entry of new and temporary registrations and relevant patient information as required
* Inputting data into the patient’s healthcare records as necessary
* Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
* Processing requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team
* Managing all queries (including administrative queries) as necessary in an efficient manner
* Carrying out system searches as requested
* Maintaining a clean, tidy, effective working area at all times
* Monitoring and maintaining the reception area and notice boards
* Supporting all clinical staff with general tasks as requested
About the Candidate
We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:
* An experienced administrator, with excellent IT, time management and organisational skills.
* Ability to communicate effectively, working in a confidential and discreet manner.
* Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
* Ability to work as part of a multi-disciplinary team, as well as independently.
* Primary care experience is desirable but not essential.
About Us
Baddow Village Surgery is a well-established, semi-rural training practice, located a few miles south of Chelmsford city centre close to the A12. We are a friendly and forward-thinking GMS practice, with patient care at the heart of what we do.
About us:
* 14,000 patients, 5 partners and 5 salaried GPs, 1 ANP, 3 practice nurses and 2 HCAs
* Experienced reception and administration team
* Training practice - 2 GP registrars
* 20% dispensing
* Consistently high QOF achievers
* CQC rating – good for all domains
* Modern, purpose-built surgery
* SystmOne
* Excellent local schools
Please see our website www.baddowvillagesurgery.co.uk for further information about us.
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