Complaints Handler
£25k p.a
Manchester City Centre (Fully on-site)
Monday-Friday, 9am-5pm
Job Purpose
To be responsible for the day-to-day management of Service Issues, being first point of contact for both client and internal teams to always ensure the highest level of service. Working for a International consultancy firm providing expert services in HR and Employment Law for Businesses across the UK, who have been providing these services for over 40 years and have huge growth plans in place.
Job Overview
This is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLA's as a minimum requirement, ensuring customer expectations are managed at all times. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solution whenever possible. As a Resolution Specialist communication is key to delivering a world class service both internally and externally.
Day-to-Day Responsibilities
* To be the key person for receiving client service issues
1. To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
2. To ensure that all client service issues are thoroughly investigated through di...