Overview
We are seeking a proactive and organised Portfolio Administrator to join our Yorkshire team based in our Harrogate and/or Northallerton offices. This is a key support role, focused on handling tenant maintenance requests, coordinating contractors and ensuring all repairs and property works are followed through to completion. You will be responsible for a portfolio of client properties to ensure the effective management of the properties, tenants and contractors.
Responsibilities
* End to end co-ordination of ad hoc property maintenance and repairs.
* Monitor property management system to ensure timely delivery of routine compliance works on let property.
* Coordinate activities as required, including:
* Obtaining quotes and relevant documentation from contractors
* Using the Property Management system to maintain accurate records of work orders, communications and invoices
* Scheduling works and liaising with stakeholders (e.g., tenants)
* Ensuring repairs and maintenance are undertaken in accordance with Health & Safety regulations
* Follow up to ensure timely and satisfactory completion
* Cross-checking of invoices
* Updating the Property Management system to ensure completion of compliance tasks and appropriate reminders
* Collation of tenancy documentation including drafting tenancy agreements and creating new entries and/or updating portfolio and property details on the Property Management system
* Managing utility contracts and internal recharging
* Assisting with landlord and tenant relationships for existing clients including general property administration
Benefits
* We are proud to offer award-winning benefits to support and reward our employees:
* Health & Leisure: 25 days annual leave + public holidays (option to purchase up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, similar employee perks
* Financial: Pension, life assurance at 8 x basic salary, group income protection, interest free season ticket loan, bonus scheme, share incentive plan, financial and mortgage advice
Requirements
* Ideally ARLA qualified or willing to work towards this qualification
* IOSH qualified or willing to undertake IOSH training and any other required internal/external training
* Prior experience with residential lettings and/or rural property management
* Commercially astute, practically minded and hands on
* Good understanding of property, construction and repairs, including working parts of property (e.g., central heating systems)
* Diligent, organised and process driven
* Conscientious, positive and team-minded with excellent people skills
* Proficient in MS Office (Word, Excel, Outlook, Teams)
* Must hold full, valid driving licence
Note: The role is typically Monday to Friday. Part-time arrangements may be considered with a minimum commitment of 30 hours per week (25 hours for the right candidate).
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