We are looking for an enthusiastic and committed receptionist to expand our busy, thriving practice. We operate from 2 sites (Avicenna Medical Centre and Oakdale Medical Centre) providing high quality care to our patients.
Candidates must be computer literate and have an excellent telephone manner. Previous experience in a surgery environment and experience of Vision computer system a distinct advantage, however full training will be given. Duties include answering the telephone, booking appointments, patient follow up for test results, generating repeat prescriptions, contacting patients for recall and action needed following hospital appointments.
This is a very challenging and rewarding post where duties are varied. Immediate start available.
You will support the team to deliver excellent customer service with energy and enthusiasm, encouraging constantly improving services for our Patients. You will also provide administrative support to the clinical team
The contracted hours are between 7:45am and 8pm, however the work patterns for this vacancy will vary between 7.45am to 6.30pm, flexibility to cover early or late shifts, holidays and sickness is essential.
JOB DESCRIPTION
JOB DETAILS
Job Title: Receptionist
Salary: £12.51 per hour with a review from April 2026
Location: Avicenna & Oakdale Medical Centre
JOB SUMMARY / PURPOSE
* Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
* You will need to display excellent communication skills. You must be able to prioritise tasks. You will receive, assist and direct patients in a courteous, efficient and effective way.
* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
MAIN DUTIES AND RESPONSIBILITIES
The contracted hours are between 7:45am and 8pm, however the work patterns for this vacancy will vary between 7.45am to 6.30pm, flexibility to cover early or late shifts is essential.
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list:
* Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
* Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
* Processing and distributing incoming (and outgoing) mail
* Taking messages and passing on information
* Processing repeat prescriptions in accordance with practice guidelines
* Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
* Message handling: ensure that accurate messages are taken and passed to appropriate person for action.
* Receptionist must ensure that any outstanding queries must be passed for action before going off duty.
* To be flexible and to provide cover for absent colleagues when required.
* Maintain confidentiality of all patient records and data at all times.
Job Types: Part-time, Permanent
Pay: From £12.51 per hour
Expected hours: 16 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Experience:
* Medical Receptionist: 1 year (preferred)
Work Location: In person
Application deadline: 13/10/2025