1. To ensure timely action with users to deal with technical problems or anomalies (Hardware, Software and connections)
2. Diagnosis of the breakdown/anomaly and immediate provision of the most appropriate solution
3. To ensure provision of the most appropriate solutions for recurrent breakdowns/anomalies/replacement
4. To ensure the management of telecommunications needs, providing support for the procurement process
5. To ensure the installation of the workstation and the proper working of the system First Level Helpdesk and support on local applications
6. To ensure Telecommunications solutions (Lan, Wan, telephones, videoconferencing…) meet requirements
7. Provide How-to support in user tools
8. Analyze, define and document requirements by liaising with a range of people including users and managers, drawing together information needs across the organization.
9. Assist in the management of projects which are likely to bring about improved efficiency and functionality of business processes
10. Provide .Net programming support in line with instructions received from Business Analyst or department head
11. Implementation, acceptance testing and user training plans to ensure the quality of the product as well as its smooth execution
12. To define and design IT processes for improving business efficiency
13. To support all local Web Based applications and developments
14. Provide Support for SQL and Access databases used on the site
15. To fulfill the requirements of the Infrastructure Helpdesk providing user support as needed for matters relating to PC’s, certified software and infrastructure severs as instructed by the Systems Administrator or departmental heads.
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