Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Customer Service Advisor
Location: Belper, DE56 (Office-based)
Start Date: June - Immediate interviews available
Hours: 39.5 hours per week
Working Pattern: Monday-Sunday, shifts between 8:00am-6:00pm
Brook Street is partnering with a leading boiler services company in Belper to recruit a Customer Service Advisor to join their busy and collaborative team.
About the Role
In this role, you will play a key part in supporting service operations by coordinating activities between Field Engineers, Subcontractors, and Contact Centre teams. You'll help ensure services are delivered efficiently, accurately, and on time.
Key Responsibilities
* Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and maintaining clear communication across teams
* Manage and respond to email queries efficiently
* Process service bookings and updates using Salesforce and SAP
* Liaise with internal departments to ensure accurate scheduling and workload planning
* Manage diaries, prioritise tasks, and streamline workflows to support timely service delivery
* Complete administrative tasks to agreed deadlines
* Challenge non-compliance where necessary to maintain service standards and accuracy
What We're Looking For
* Previous experience using SAP and Salesforce
* Experience with diary management and service planning
* Background in customer service or service coordination, ideally within a technical or engineering-led environment
* Strong organisational skills with the ability to multitask effectively
* Ability to work independently as well as collaboratively within a team
Why Apply? xsngvjr
This is an excellent opportunity to join a well-established and respected company, offering immediate interviews
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.