As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Tiffany promise. You will strive to discover your Clients and their needs, guiding them across the Brand. You will serve as a role model to the team and support your Team Manager in operational duties. Proactively, you will outreach to Clients to achieve and support individual and team goals.
Key Accountabilities
* Elevate the in-store experience by consistently delivering memorable moments of joy for clients, setting a role model for other Client Advisors.
* Demonstrate thoughtfulness, curiosity, and optimism. As a passionate brand ambassador, provide genuine and personalized Tiffany Touch during every client interaction.
* Align with Client Experience Behaviors outlined in the Tiffany Promise, as measured through Mystery Shopping and Voice of Customer Programs.
* Implement best practices by optimizing hospitality and store amenities, organizing Private Appointments, BAT (Breakfasts at Tiffany), and proactively prospecting new clients through your network.
* Resolve client and peer concerns using judgment and thorough knowledge of policies, procedures, and guidelines.
* Lead by example, sharing expertise generously and supporting peers in onboarding and development.
* Deepen client relationships to foster lifetime loyalty.
* Support operations and sales functions to help the team meet or exceed sales targets, and be accountable for sales results.
* Demonstrate sales leadership by capturing client data during interactions, building client biographies, and developing outreach plans for ongoing relationships.
* Act as Guest Experience Manager, participating actively in team activities, morning huddles, and initiatives to improve store performance.
* Maintain high standards of Brand and product knowledge.
* Drive business focusing on key product pillars, especially Diamond Expertise and High Jewelry Sales.
* Adhere to Brand standards regarding grooming and behavior at all times.
* Provide exceptional operational support to enhance sales and service quality.
* Ensure compliance with internal controls and maintain accurate inventory records.
* Communicate effectively with colleagues and clients, responding promptly to requests.
* Support operational efficiency by providing feedback and assisting in process improvements.
* Assist management with daily operations, including stock management, visual merchandising, and opening/closing duties, and coach team members to improve performance when acting as manager on duty.
* Lead operational excellence in partnership with the operations team.
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