Reservation and Ticketing agent at the Airport(London Heathrow)This is a vital role in providing passengers with support at the airport with reservations/ticketing issuance, payments for additional services, and first point of call for all flights disruptions.Essential Skills• Handle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance.• Processing of payments for airport ancillary services e.g. Last Minute Upgrades, Excess Baggage Payments, Seat Selections• Assist with relocation and re-booking of passengers affected by service disruption such as delays, cancellations, diversions, etc.• Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking• Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them.Qualifications & Experience • Reservations and ticketing experience.• Excellent customer service skills.• Excellent written and verbal communications skills.• Able to work well as part of a team with good organisation and time management skills.• In depth working knowledge of GDS and DCS system like Amadeus, Altea.Skills & Knowledge • Strong analytical skills, and out of the box problem-solving capabilities.• A team player with excellent interpersonal, communication and influencing skills.• Calm and patience demeanour, with the ability to deal with irate passengers in an effective manner whilst under pressure.• Ability to work under pressure on last minute reservations & ticketing issues.• Strong communication.• Preferably face to face customer service experience.• Absolute attention to detail• An optimistic outlook and a genuine 'happy to help' attitude.• Being flexible - unfortunately sometimes things don't always go to plan - cancellations, delays, staff sickness etc. - a willingness to be a team player and help the company out so that we can always deliver on our promise.This role be shift based with a mixture of earlies and lates, with 6 days on and 3 days off, great base salary and benefits. You will need to meet the qualifying criteria for Airside Security Passes.