Job Specification - Operational Team Leader (Cleaning Industry)
Position: Operational Team Leader
Location: Watford
Hours: 40 hours per week, 2pm - 10pm
Contract: Permanent
Salary: £30,000 per annum
About the Role
We are seeking an experienced Operational Team Leader with a strong background in the cleaning industry to oversee and support our afternoon operations team. The successful candidate will play a key role in ensuring smooth handovers between shifts, maintaining high service standards, and acting as the bridge between management, staff, and clients.
Key Responsibilities
Team Supervision & Leadership
Receive and action handovers from the morning team, ensuring a smooth transition to the evening shift.
Supervise the afternoon team, monitoring performance and ensuring work is completed to the required standards.
Delegate tasks effectively based on skills, workload, and priorities.
Provide clear communication, guidance, and support to staff.
Monitor and assess team performance, delivering feedback and recognising good work.
Complete weekly payroll duties.
Operational Delivery
Undertake cleaning duties alongside the team as required.
Conduct site visits and spot checks to ensure consistent quality of service.
Sign off completed work with clients.
Visit sites to gather information to support job quotations.
Travel between sites to ensure operational standards are met.
Client & Management Communication
Act as the key link between the Account Manager and staff.
Communicate with clients in a professional and timely manner.
Manage and resolve complaints effectively, taking follow-up actions to prevent repeat issues.
Recruitment & Development
Support recruitment by attending interviews and assessing candidates.
Assist with onboarding and training of new employees.
Participate in disciplinary processes, including note-taking and evidence gathering.
Compliance & Safety
Monitor compliance with health and safety regulations and site-specific requirements.
Identify and report any risks or non-conformities, ensuring prompt resolution.
Deliver toolbox talks and promote safe working practices.
Person Specification
Essential:
Proven experience in the cleaning industry.
Previous supervisory or team leader experience.
Strong people management and communication skills.
Ability to handle multiple tasks and prioritise effectively.
Full UK driving licence (due to site travel).
Strong problem-solving skills and ability to manage complaints effectively.
Desirable:
Experience with payroll processes.
Health & safety awareness and compliance knowledge.
Experience in client-facing roles.
What We Offer
Competitive salary of £30,000 per year.
Permanent, full-time position with stable hours.
Opportunity to play a key leadership role in a growing company.
Supportive team environment with scope for professional development