Tait Communications is a global leader in designing and delivering critical communications solutions which are the right fit for a variety of industries including; public safety agencies, government services, utilities, extractive industries and urban transport providers. Across the world, users of Tait products and services are better able to protect themselves and the public, be more responsive and more productive.
While several corporate functions are based in Christchurch, New Zealand, the company prides itself on its international customer base and global support network. The company works with a network of sales offices, dealers, system integrators and consultants that spans the globe.
Customers the world over turn to Tait for developing products, migrating systems, customising features, configuring networks, training users, supporting engineers and deploying a full suite of installation services. Customers commit to Tait because its people have a proven track record of taking the time to listen, understand and act upon customer requirements.
Purpose
The purpose of this role is to support the efficient day-to-day operations of the business, with a particular focus on warehouse management and the effective handling of goods in and out. The role is responsible for ensuring that all equipment received for repair is promptly logged, processed, and dispatched for repair, while also ensuring that repaired items are returned to customers without delay.
In addition, this position will oversee administrative tasks within the inventory management system, maintaining accurate and up-to-date stock records to enable teams to provide reliable information to customers. Accuracy and attention to detail are essential, as the role must ensure compliance with inventory audits and operational standards.
This position works closely with the Sales, Operations, Project Management, and Engineering teams to support smooth business operations and deliver excellent service to customers.
Scope of Role
The Repairs and Logistics Coordinator plays a vital role in ensuring the smooth and efficient operation of the company's warehouse, logistics, and repair processes. This role covers end-to-end coordination of goods and equipment, from receipt and logging through to repair, dispatch, and customer return - while maintaining accurate inventory records and supporting compliance with audit requirements. The position has a direct impact on operational efficiency, customer satisfaction, and the accuracy of business data used across departments. Working closely with the Sales, Operations, Project Management, and Engineering teams, the role serves as a key link between internal stakeholders and customers, ensuring that repairs and logistics are handled promptly, professionally, and in line with company standards. This is a varied role which encompasses all areas of warehouse functionality including but not limited to:
Warehouse & Logistics Management
1. Undertake efficient daily warehouse operations, ensuring the efficient flow of goods in and out.
2. Receive, inspect, and log incoming shipments, including customer equipment returned for repair.
3. Coordinate dispatch and shipping of repaired equipment to customers, ensuring timely turnaround.
4. Manage carrier bookings, tracking, and delivery confirmations to maintain service standards.
5. Ensure warehouse layout, cleanliness, and safety standards are maintained at all times.
Repairs Coordination
6. Log and track all equipment received for repair within the system.
7. Liaise with repair providers to ensure repair jobs are prioritised and completed promptly.
8. Maintain clear communication with customers or internal teams regarding repair status and expected return times.
9. Monitor and record all movement of repaired items to ensure full traceability from receipt to dispatch.
Inventory & Stock Control
10. Update and maintain accurate stock and inventory records within the company's management system.
11. Conduct regular stock checks and support periodic audits to ensure data integrity.
12. Identify and report any stock discrepancies or issues to management.
13. Support procurement or operations teams with stock level reporting and replenishment needs.
Administrative & System Management
14. Accurately input and maintain all logistics, repair, and stock information in the company database.
15. Generate and distribute daily or weekly reports on stock levels, repairs in progress, and dispatch activity.
16. Assist in preparing documentation required for audits, shipments, and compliance checks.
17. Support the continuous improvement of warehouse and repair processes through feedback and system updates.
Cross-Functional Collaboration
18. Work closely with the Sales, Operations, Projects, and Engineering teams to ensure smooth coordination between departments.
19. Provide clear and timely updates to internal stakeholders regarding inventory status, repair progress, and shipping timelines.
20. Assist in identifying and implementing process improvements that enhance customer satisfaction and operational efficiency.
Functional Outcomes
The Repairs and Logistics Coordinator will ensure that all warehouse, logistics, and repair activities are executed efficiently, accurately, and in compliance with company standards. Success in this role will be demonstrated through timely processing of goods in and out, minimal repair dispatch times, and consistently accurate inventory data to support business decision-making. The role will contribute to improved operational performance, seamless coordination between departments, and enhanced customer satisfaction through reliable communication and prompt service delivery. Effective management of stock levels, audit readiness, and data integrity will ensure the business maintains operational excellence and meets both internal and customer expectations.
Reporting Relationships
Reports to:
Quality & Operations Manager
Reporting Roles:
- None
Peers:
- Operations team
- Project team
Occupational Safety and Health
All staff have an obligation to follow Tait policy and procedures. It is imperative that all employees actively participate in managing risks and hazards, reporting accidents, incidents and near accidents, and avoiding any action which may cause harm to yourself or others. This includes:
21. Working in a safe manner to protect yourself, your fellow workers and all plant, property and equipment.
22. Only operating equipment for which you have been trained and / or instructed in and hold appropriate authorisations for, or with specific supervision.
23. Cooperating with all displayed rules, safety regulations, instructions, policies and procedures.
24. Keeping your work area or equipment clean and tidy and maintaining a high level of housekeeping.
25. Wearing appropriate personal protective equipment.
26. Ensuring no acts or omissions while at work causes harm to yourself or any other person.
27. Being familiar with all emergency equipment in your work area and all work-site emergency procedures.
28. Not wilfully interfering with or misusing items or facilities provided in the interest of safety.
29. Reporting all workplace illnesses, injuries and incidents as soon as possible using the reporting form and taking all reasonable action to eliminate their recurrence.
30. Reporting any hazardous condition, situation or event.
Person Specification
Relevant competencies
Leadership
31. Actively uses and promotes the use of Tait values and competencies
32. Outwardly promotes and supports corporate policies, procedures and decisions, suppressing personal views publicly in order to ensure a unified company view
33. Co-operates and works well with other managers across functions in the pursuit of team goals
34. Participates in company and community events
Team Leadership
35. Brings conflict into the open, talking to those involved, and bringing them together to get resolution
36. Canvasses people's opinions
37. Walks around and uses informal opportunities to catch-up with people
38. Creates a team atmosphere through defining values and ground rules, having regular team meetings and providing a clear sense of purpose amongst team members
39. Gains co-operation and buy-in from team members
40. Issues challenges to the team
41. Celebrates success when milestones are reached
42. Tailors leadership approach to the situation, task and people involved
Strategic Awareness
43. Understands Tait's strategic direction, prioritising projects and allocating resources to support this
44. Contributes to the development of the HR and functional vision
45. Breaks the vision up into manageable projects and works with managers to develop plans to implement these
46. Builds sound business cases, assuring short term profitability whilst building long term capability in line with future company direction
Planning
47. Plans approach and systematically implements process
48. daily priorities are clearly in line with the overall plan
49. prepares in advance and produces schedules which ensure the maximum use of time
50. accurately forecasts future activity and opportunities
51. follows through to ensure things are completed.
Scouting and Developing Talent
52. Identifies capabilities required within team
53. Recruits or develops talent to address capability needs
54. Recognises the importance of achieving through the team, by being thorough in matching capabilities to those required
55. Critically evaluates performance, assesses strengths weaknesses and provides ongoing feedback, support and coaching
People Management
56. Builds an understanding of peoples' strengths and weaknesses
57. Contributes to reviews of team members performance
58. Provides constructive criticism, identifying issues and development needs
59. Discusses expectations and how these can be met
60. Provides coaching and training opportunities and allocates tasks and projects which challenge them and builds the capability of the team
61. Helps people to learn from their mistakes
62. Looks for the best in people, exposing them to opportunities in a controlled way to develop their full capability
Performance Management
63. Sets measurable goals and targets
64. Monitors performance, celebrates successes and identifies poor performance
65. Raises issues with those concerned
66. Avoids emotional involvement, remaining objective and uses relevant and appropriate evidence to base feedback and decisions
67. Remains discreet
68. Works with the parties to address issues and improve performance
69. Uses the appropriate model and style to coach and develop staff
Customer Focus
70. Understands and forecasts customers' needs
71. Ensures that Customers feel included and involved in the process, being proactive in keeping them up to date with the progress of their projects
72. Responds positively to customers suggestions
73. Emphasises the importance of customers
Problem Solving
74. Uses past experience to solve problems
75. Searches for relevant information, questioning people about problems
76. Investigates issues to establish the cause, using observation and structured techniques to solve problems
77. Uses data to keep things on an objective basis
78. Calculates costs and evaluates profitability
79. Presents a range of solutions and evaluates alternatives
80. Takes time out to think about problems and possible solutions
81. Comes up with, and is open to others suggestions for, new ways of doing and looking at things
Gathers the Facts
82. Clarifies (internal and external) customers' objectives, ensuring that any action is based on a thorough understanding of their needs
83. Gathers relevant information to assist in the development of customers' businesses
84. Is aware of how information may be useful to other people within Tait and takes time to feed it back
85. Seeks clarification where things are not clear
86. Uses networks to gather information
Decision Making
87. Communicates decision making processes to be used
88. Bases decisions on a sound understanding of the issues, making decisions in a timely and effective manner
89. Considers and addresses the critical issues
90. Assesses the feasibility and risk associated with various options and seeks to maximise profitability
91. Makes trade-offs
92. Will listen to other people's views but prepared to make the final decision when necessary
Actioning/Implementing
93. Uses the plan as a tool to achieve the objectives
94. Proactively identifies all problems and puts corrective action in place
95. Lets relevant people know of problems and who is working on them
96. Prioritises issues and allocates resources
97. Manages the whole process, liaising with all functions to ensure they will be prepared in time
98. Reviews the progress and plans and gives consistent and accurate indications of resources and time required to completion
99. Follows through and checks that things are done by the agreed dates
100. Measures key aspects on the product to ensure the customer specification is met
Responsiveness
101. Is open to others' suggestions, changing their views when justified
102. Is positive when faced with problems, initiating the seeking of a solution
103. Gives confidence that they will deal with issues
104. Initiates action and pushes things through to completion
105. Suggests improvements to processes
106. Has sustained energy, applying consistent effort to achieve the objectives
Open Communication
107. Makes time for people to discuss issues
108. Is easily approachable and makes people feel welcome
109. Listens to others' viewpoints, reflecting back what they have said
110. Focuses on the key issues
111. Communicates confidently and builds rapport with the audience
112. Keeps relevant parties appraised of progress
113. Prepares papers outlining the costs and benefits of various options
Written Communication
114. Thinks about the audience and what information they need
115. Conveys a clear message through the accurate use of grammar and spelling
116. Maintains accurate records of issues and progress
117. Uses templates and other resources
118. Methodically lays out all the steps and information required
Interpersonal Skills
119. Able to establish and maintain rapport with individuals and team
120. Adaptable and receptive to new ideas
121. Willing and able to adjust to changing demands and circumstances
122. Remains calm, objective and in control in stressful situations
123. Maintains a stable performance under pressure
124. Accepts criticism without becoming over defensive
Self-Development
125. Demonstrates ability to be self-directed and motivated
126. Takes responsibility for own development
127. Actively pursues learning and career development opportunities
128. Seeks out and acts upon feedback on own performance
129. Has a stable temperament and never allows work to get on top of their performance
Process Improvement
130. Continually monitors and reviews efficiency of business processes in own area
131. identifies any problems and proposes workable solutions
Confidentiality of Information
During and after your period of employment you have an obligation to not disclose Tait technological or business information to any persons or organisations if it is not directly relevant to the tasks you are performing for Tait. If you are ever in doubt about any confidentiality issue, first get permission from your manager before you act.
You are also obliged to not use or allow the use of Tait proprietary information in original or adapted form for work in a field that competes with or prejudices the interests of Tait.
Tait retains the rights to the intellectual property that you develop. (These aspects are more fully described in Appendix Two of the Tait Core Conditions of Employment.)
Non‑Limitation Clause
This job description is not intended to be a complete or limiting description of the functions that the employee may reasonably be requested to undertake.