Job Description
Lettings Associate - Build to Rent (BTR)
Location: Onsite
Hours: 40 hours, 5 days per week
A leading Build-to-Rent (BTR) operator is looking for a confident, customer-focused Lettings Associate to help drive leasing performance and deliver an exceptional resident experience in a modern, high-quality rental community.
This is a fast-paced, people-first role ideal for someone who loves sales, service, and creating standout resident journeys.
The Role
You'll be the first point of contact for prospective residents, managing enquiries, conducting viewings, driving conversions, and helping maintain high occupancy across the building.
You'll support the Lettings Manager with day-to-day operations, guide junior team members, and ensure the property is presented at its best at all times.
What You'll Do
Leasing & Sales
* Manage lettings enquiries promptly and professionally
* Deliver high-quality viewings and convert prospects into leases
* Process applications, references, deposits, and move-in paperwork
* Maintain and update adverts across property portals
* Monitor local rental market trends and competitor activity
* Support marketing campaigns and open-house events
* Use the property management system (e.g., Yardi) for accurate records
Customer Experience
* Provide exceptional service to residents, prospects, and visitors
* Resolve complex queries and support seamless move-ins/outs
* Ensure resident issues are addressed within agreed timeframes
* Help build a friendly, community-focused environment
Property Standards
* Assist with inspections, maintenance coordination, and overall presentation
* Follow all health & safety and operational procedures
What We're Looking For
Essential
* Experience in lettings, BTR, PBSA, co-living, or serviced apartments
* Strong sales skills with proven target achievement
* Excellent communication across phone, email, and face-to-face
* Outstanding customer service and attention to detail
* Highly organised, proactive, and able to work independently
* Confident IT skills (Microsoft Office + PMS experience)
* Positive, professional, team-focused attitude
* Ability to work Saturdays and public holidays on a rota
Desirable
* Experience specifically within private residential lettings
* ARLA qualification
* Knowledge of Yardi or similar PMS
Why This BTR Role?
* Join a growing sector offering long-term career development
* Highly varied blend of sales, customer experience, and operations
* Direct impact on occupancy, resident satisfaction, and building performance