What's in it for me? Salary: £19,000 Exposure and access to cutting-edge technology as well as the opportunity to work alongside like-minded technical enthusiasts Supported training and development to help you progress within your career Competitive salary Flexible Benefits scheme allowing you to select the benefits that suit your needs Holiday Trading Scheme - buy or sell part of your annual leave allowance Travel Loans - unsecured interest free travel loans to assist employees ShareSave/SAYE - buy shares in the company at a discounted rate Day off on your Birthday What you'll be doing: The role of a Support Engineer within iomart is extremely varied, with no two days the same. Our Support Engineers take care of everything from infrastructure monitoring to server and firewall configuration, fault-finding, and incident management. As a First Line Support Engineer you will provide first class technical support to our customers on a daily basis. Working as part of an established support team you will be part of iomart's customer facing support team responding to customer support requests. This key support role is responsible for managing technical support requests and initial triage and troubleshooting of hardware, network, and application related issues across our customer base. You will be working across a variety of different technologies and developing skills to resolve a wide range of customer issues, ensuring that a first-class support service is provided at all times. We want to hear from you if you: Have a can do attitude, with the desire to learn new skills Have an interest in people and technology and want to learn: Have customer service skills Have Windows and/or Linux basic admin skills Understand basic Networking principles Understand Cloud technologies If you are looking for the first step in your IT Support career, want to work in a position that provides you with the opportunity to get experience using an unparalleled range of technologies, and have a passion for problem solving then this could be the position for you. At iomart we're committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don't meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles Who you'll be doing it for: iomart is a cloud computing and IT managed services business providing hybrid cloud infrastructure, network connectivity, security and digital workplace capability. Now, that's quite a mouthful, but our mission is simple: to make our customers businesses unstoppable by enabling them to connect, secure and scale anywhere, anytime. We're a tech start-up success story. Starting out in 1998, we've grown up a bit and now turnover more than £100m and we have close to 500 employees We're ambitious, in a great position to grow and our executive team are all super excited about driving the business forward. We're headquartered in Glasgow with locations across the UK. What to do next: Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careersiomart.com We're an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.