Field Service Engineer
Location - South
Permanent role
Key role and responsibilities for Field Service Engineer
- Provide exceptional service to all customers
- Root cause removal of issues and feed information for technical bulletins
- Regular PPM maintenance of existing products
- Installing systems and products
- Updating site equipment and carrying out all relevant hardware and software modifications
- Managing and controlling of spare parts of products repair and upgrade
- Building long-term relationships with customers
- Ensuring all the items not are not out of service for more than 48h
- Report any issues on companies system
- Respond to calls within 2 hours with high first time fix rate
- Ensure all the documentation is recorded accurately
To undertake any other duties required by management to meet the needs of the business
Responding to on site customer support requests
Keep accurate boot stocks and consume parts as per the process
Minimum requirements for Field Service Engineer
- Full UK driving licence
- Sound electrical / electronic background with recognised engineering qualifications an advantage
- Experience of Networks and server installation and maintenance an advantage
- PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)
- Proven organisational skills and self-motivated
- Weekend and evening call out cover on a rota system with other regional engineers
Salary 28,000 per annum
Benefits:
- Permanent job
- Early finish on Friday
- Life insurance
- Pension contribution
- Up to 30 days holiday
- Opportunities to travel abroad for work purposes
- Company Car
If you believe that your skills and experience match what we are looking for please call Ethero on 01782 367818 or submit your CV by clicking "Apply Now" and we will be in touch
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