Overview
Contract: Part-Time. Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care. Our Pride Veterinary Centre is a 24/7 hospital offering first opinion and referral care across multiple disciplines. We also operate practices in Derby, Nottingham, and Burton upon Trent, along with a dedicated farm and equine practice. IVC Evidensia is the UK and Europe’s leading veterinary care group, with over 900 practices and referral hospitals.
At IVC Evidensia, careers should be built without limits, with opportunities to grow in confidence, capability, and fulfilment at every stage of your career.
Role
Role: Client Care Advisor | Location: Scarsdale Vets, Pride Park | Contract: Part-Time
What You’ll Do
Your role will be varied and fast-paced. You will remain positive and professional at all times, manage referral calls from other practices, make appointments, assist clients with queries on the phone and in person, reassure clients, listen to their needs, take payments, and solve problems. Attention to detail is essential, and you should enjoy a busy customer care role. Because referrals involve specialist care and clients may travel some distance, showing consideration for this added element is helpful.
You might be a great fit if you are a friendly, organized, and customer-focused individual who enjoys working as part of a team.
You Might Be a Great Fit If
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude with openness to feedback and learning
How We’ll Support You
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
* 6.6 weeks' annual leave FTE
* Additional annual leave for your birthday, added to your holiday allowance
* Increasing annual leave accrued through length of service
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Healthcare Cash Plan
* Cycle to Work scheme
* Learning and development opportunities via the IVC Evidensia Academy
* Pension scheme
* Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
£0 - £0 a year
NM W
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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