Overview
Are you highly organised, great with communication, and interested in building a career in sales and wholesale? As a Wholesale Admin Assistant, you will be playing a key role in supporting our Wholesale team and building strong relationships with our Key Accounts globally.
This role involves a variety of tasks, from processing orders, arranging product samples, and uploading imagery, to preparing trade reports and supporting Account Managers with meetings and upselling opportunities. You will coordinate deliveries, ensure stock is allocated correctly, and help maintain brand standards online and in-store. You will work closely with Operations, Merchandising, Creative, and Marketing to gain hands-on experience across every stage of the wholesale process. This role is ideal for someone who is detail-focused, proactive, and enjoys working with data. B2B or customer service experience is a bonus but not essential; full training will be provided. If you’re looking for an exciting opportunity to grow your skills and start a career in wholesale and sales with a fast-paced, ambitious brand, we’d love to hear from you.
The role is Monday – Friday, 9am–5pm. You’ll enjoy the buzzing atmosphere of our friendly office in Banbury, Oxfordshire three days a week on average, with flexibility to work from home for the remaining two days.
Responsibilities
* Admin Support
* Relationship Management
* Arranging product samples upon request
* Completing and submitting new line forms
* Exporting new orders from external account systems
* Uploading product imagery to external account platforms
* Assisting with key account meeting preparation to drive sales
* Supporting Account Managers in upselling, including presenting alternative product options
* Generating and analysing trade reports to support Account Manager meetings
* Briefing internal Creative teams on imagery and product copy requirements
* Ensuring timely despatch of all orders across wholesale and drop ship channels (e.g., Bluejay, DSCO)
* Managing delivery schedules, including booking shipments
* Collaborating with Merchandising to ensure stock availability in correct allocations
* Preparing product presentations for the Wholesale team
* Supporting the Wholesale CE team with administrative tasks and correspondence with Independent Stockists
* Performing additional ad hoc administrative tasks as required
* Supporting and maintaining relationships with house accounts and independent stockists, assisting with queries and providing product knowledge
Operational
* Liaising with the Operations team to process orders efficiently
* Communicating delivery, product, and packaging requirements to Operations ahead of new season and product launches
* Planning orders in alignment with operational capacity and resources
Brand Representation
* Ensuring brand consistency online and in-store, including product range, visual merchandising standards, pricing, imagery, and copy
* Providing key accounts with sales materials pre-launch and during in-season trading
* Partnering with the Marketing team to implement and uphold best-practice VM standards in-store and online
The Talent You’ll Bring
* Ability to work well under pressure and meet deadlines
* Strong multitasking and prioritisation skills
* Excellent organisational and planning abilities
* High attention to detail
* Strong problem-solving and foresight
* Exceptional communication and information anticipation
* Analytical skills and data interpretation
* Quick learner, able to master new platforms and systems
* Solid understanding of the retail market and key players
* Proven ability to build and maintain relationships with internal and external stakeholders
* Passion for the brand and deep product knowledge
* Proactive mindset and solution-oriented approach
* Continuous improvement focus, seeking opportunities to enhance processes and outcomes
Compensation and Benefits
* A salary of circa £25,500 DOE
* 33 days holiday rising to 35 with length of service inclusive of bank holidays
* A broad benefits package including staff discount across both brands
* Opportunities to make an impact and to learn and develop further
* An innovative and friendly workplace with a team culture you can be proud of
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