Job Title: Portuguese Speaking Customer Service Representative Location: Gravesend, Kent (European Head Office)
Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)
An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.
Ensure orders are processed accurately and delivered on time
Investigate and resolve customer complaints, driving continuous improvement
Identify and act on opportunities for customer growth and promotional engagement
Liaise with internal teams to ensure excellent service delivery
2-3 years of experience in a demanding customer service environment
~ Fluent or native in European Portuguese
~ Fluent in English (written and spoken)
~ Proficient in Microsoft Office (especially Excel)
~ Additional languages (especially Spanish)
Experience with SAP and Salesforce
Knowledge of international business and complaint resolution processes
Competitive salary and career progression
~25 days holiday plus bank holidays
~ Contributory pension scheme (up to 7% company match)
~ Life assurance (4x basic salary)
~ Employee Assistance Programme and perks
~ Enhanced maternity and paternity leave
~ Company events and referral programme
~ Free parking