Project Liaison Officer
Islington
Contract
£25.12 per hour
Our client is looking for an experienced Project Liaison Officer
An opening for a 7-month period from January 2026 to oversee pilot project taking place within Housing Property Services team. This initiative is aiming to strengthen our communications approach during emergency situations and enhance the experience of residents during service disruptions. The role will be undertaken as an honorarium and is graded as PO2.
The role will focus on managing, refining and maintaining clear and effective communication procedures and systems for emergencies such as communal heating failures, lift breakdowns, water supply interruptions, and power outages as well as working closely with the Business Liaison team and supporting delivery of the customer service action plan as well as other projects.
This role requires strong project delivery experience, including the ability to lead the pilot and manage procurement processes where necessary. It also demands clear and confident communication with a wide range of audiences, including senior managers, elected councillors, residents, resident focus groups, and contractors.
The successful candidate will be highly organised, proactive, and capable of working across multiple teams in high-pressure situations.
Key Responsibilities for this pilot include:
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
• Manage and continuously improve standardised communication procedures for emergency scenarios affecting residential properties.
• Maintain and refine templates for the out-of-hours team to issue consistent and accurate updates to residents, senior managers, councillors, and other escalation contacts.
• Oversee systems for sending updates directly to affected residents via appropriate channels (e.g. SMS, email, phone), adjusting as needed throughout the pilot.
• Liaise with contractors to ensure timely and accurate progress updates are provided to residents.
• Work closely with tenancy teams to identify and support vulnerable residents during incidents.
• Act as the central point of contact between Housing Property Services, out-of-hours services, contractors, tenancy management teams, and other stakeholders during emergencies.
• Provide clear, timely briefings to senior managers and councillors on live incidents.
• Manage a SharePoint site to log all emergency incidents, including actions taken, communications issued, and follow-up required.
• Coordinate post-incident reviews to identify lessons learned and feed insights back into service and contractor management.
• Collaborate with IDS to support technical solutions that reduce manual processes in the communication chain.
• Contribute to the specification and testing of new IT tools or upgrades to existing systems.
• Deliver training and support materials to out-of-hours teams to ensure confident use of templates, systems, and procedures.
• Undertake any additional duties consistent with the grade and level of responsibility of this position.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer