Customer Service Agent - Entry Level
Location: Central Glasgow
Salary: £24,570 per year
Join a fast-growing, digitally driven insurance team where every day you’ll help customers navigate their motor insurance journey with confidence and care. If you’re tech-savvy, customer focused, and ready to deliver seamless support, this is your chance to start or grow your career in a dynamic, supportive environment with excellent training and real career progression.
About the Role
We’re looking for digitally confident, customer focused individuals to join our Digital Customer Experience Team. This is the perfect opportunity if you’re passionate about helping people, enjoy fast-paced work and are excited by the idea of delivering exceptional service across live chat, phone, SMS, and email.
Whether you’re looking for a fresh challenge or your first office based role, we’ll give you comprehensive training, support from day one, and the chance to grow your career in a digitally led, customer first environment.
Role Responsibilities
* Deliver a seamless, end-to-end customer journey across digital channels (live chat, SMS, email, and phone)
• Handle multiple live chats while maintaining compliance and great service standards
• Resolve a variety of queries from simple policy questions to more sensitive issues
• Maintain high performance across KPI’s and targets
• Support customers with live financial queries and debt management
• Provide feedback on digital tools and help test new features before launch
• Identify trends or challenges in the customer journey and flag improvement opportunities
• Complete related admin and update customer information accurately in internal systems
About you
* Previous customer service experience — retail and hospitality backgrounds are welcome
* Your written communication is excellent, fast, clear and empathetic
• You stay calm under pressure, are flexible and easily switch between tasks
* Hardworking and personable
* Willing to learn and be a team player
* Work well under pressure
Shifts: 5-week rotation
* Shifted Monday to Friday between: 8am – 8pm
* Saturday: 8am – 5pm
* Sunday: 8am – 2pm
* You’ll work 2 weekends in every 5-week rotation (this will be from home)
Training
You’ll complete 4 weeks of full-time initial training followed by 4 weeks of on-the-job training, all onsite at our Glasgow office, with flexible working options available afterward depending on your performance and how quickly you master the role. Please note, no holiday is allowed in the first 4 weeks.
Benefits
Employee Benefits
* In addition to acompetitive base salary, you will have the opportunity to receiveadditional bonus payments.Bonuses are not contractual and are not guaranteed, however offer you an excellent opportunity to boost your overall earnings
* Generous holiday allowance: 25 days annual leave plus bank holidays, with the option to buy or sell up to 5 additional days
* Contributory pension scheme: Flexible employee contributions with company top-up, totalling between 8% and 12.5% depending on your contribution level
* Life assurance: 4 times your salary covered through our life assurance scheme for peace of mind
* Exclusive discounts: 50% off insurance products for you and your spouse/partner, plus 10% off for family members
* Regular team engagement: Enjoy fun team activities and performance incentives throughout the year
* Free daily breakfast: Start your day right with complimentary breakfast, plus occasional free lunches
* Great transport links: Easy access via public transport; while there’s no on-site parking, nearby parking options are available
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