King Street Surgery in Kempston, Bedford, are recruiting 2 part-time receptionists/administrators to join our busy team. The first post is for 16 hours per week working the following; Monday 8.00-1.30 Thursday 1.30-6.30 Friday 8.00-1.30 The second post is for 15.5 hours a week. Monday 1.30-6.30 Wednesday 1.30-6.30 Thursday 8.00-1.30 Flexibility is required for holiday and sickness cover of colleagues. Duties will include; To be part of the team contributing to the smooth running of the practice by ensuring that all enquiries from patients in person or by telephone are handled efficiently and courteously. Filing, record keeping and the processing of documents. The role involves liaising with doctors and other members of staff. Prepare for each surgery, ensuring premises are tidy. Receive and make telephone calls and take accurate notes. Book and cancel appointments as necessary and deal efficiently with the computerised appointments system. Answer general enquiries and explain practice procedures e.g. on registration, changes of address, etc. Issue medication prepared by the Dispenser when the dispensary is closed, and to take and account for any prescription charges due as appropriate. Maintain and operate computer and manual administrative systems. Open and close surgery premises. Inform patients of results of hospital tests as directed by the doctor. The reception/admin staff forms one team and provides cover across a range of administrative duties associated with the surgery. About the Candidate The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following qualifications, skills and attributes: GCSE grade A-C in English and Maths. Team player who is able to work under pressure. Experience in a customer facing role, ideally within healthcare. Strong IT skills and systems experience, (or ability to learn new systems) with a high level of accuracy and attention to detail. Experience of managing email inboxes. Empathetic and hard-working. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us King Street Surgery is a long established practice, offering a high quality service to patients, within a supportive and caring environment. As a training practice across three sites we are at the forefront of clinical practice and our practice ethos is one which supports training and development. List size of 21,700, with 6 GP Partners, 14 salaried GPs, nursing team, paramedic, clinical pharmacists, management and administration teams. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.