THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
OVERVIEW OF THE ROLE
The role of the Dining
Room Manager is to successfully lead the F&B team in executing all areas of
service across our various outlets.
The ability to lead and inspire others
while maintaining a positive, hospitality-focused attitude is crucial to the
success of this role. S/he will display the desire to continually learn and
develop while lending their innate ability to coach others. Commitment to
service and taking care of others a must.
EXPECTATIONS
The Dining Room Manager is expected to:
* Be professional at all the times
* Exhibit qualities of flexibility and
leadership as well as be an effective communicator
* Represent The NoMad positively to all
internal and external stake holders as well as act as an ambassador of our
brand when out in our industry’s community
* Adhere to company policies and procedures
at all times, including but not exclusive of; H&S policies, HR policies
* Manage own workload efficiently and find
balance between responsibilities on the floor during service and office
administrative work
* Communicate well within the team and other
departments across the hotel and collaborate on shared initiatives as they
related to standards of guest interaction
MAIN DUTIES & RESPONSABILITIES
The main responsibilities of the Dining Room Manager are summarised below, the list is not exhaustive:
* To support the F&B team in executing gracious and approachable service while maintaining high standards of product knowledge and guest service standards.
* Contribute to the
administrative success of the department by executing designated office work
efficiently and accurately
* Show versatility and
flexibility by working with teams in different outlets and across different
departments within F&B
* Attend weekly F&B
Management meetings as well as relevant planning/collaborative efforts
* Ensure that all staff Health
& Safety standards are always upheld
* Reward and recognise individual and team performance to encourage an engaged and motivated team
* Perform opening/closing
procedures including updating service notes
* To be present on the service
floor, anticipating guest needs, supporting all levels of line staff in their
duties, and ensuring smooth transition of information through handovers
* To ensure the guest experience
is of an exceptional level and constantly review standards of practice to see
where improvements can be made
* To work alongside the various
other departments in upholding the standards and assisting where necessary to
support
* Any other reasonable tasks
asked to be performed by the management according to the changing business
needs
WHAT WE OFFER
* £750 Refer a Friend Scheme
* 50% Employee discount in F&B outlets
* Pension Scheme
* Complimentary family meal and quality coffee/hot drinks whilst on duty
* Growing team with great training and progression opportunity
* Paid break and annual leave
* Good work/life balance
* Your birthday off (paid) after one year of service
* Hotel discount
* Wagestream
* Private Health Care
* Experience Stay - Breakfast included
* 5 days of paid sick leave for every rolling 12 months
* Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.