Job Description Account Manager Location: Peterborough Job Role: Account Manager Working Pattern: Monday to Friday, fully on-site Salary: £26,000 Drive Customer Success in a Rapidly Expanding 3PL Are you a customer-focused Account Manager with a passion for building strong relationships, driving revenue growth, and delivering outstanding service? Do you thrive in a fast-paced, logistics-driven environment where no two days are the same? A leading third-party logistics (3PL) provider is seeking a proactive and commercially driven Account Manager to join their growing team in Peterborough. This role is pivotal in developing long-term client relationships, identifying new opportunities for growth, and ensuring a seamless customer experience. Job Responsibilities Client Relationship Management – Be the primary contact for a portfolio of key clients, ensuring exceptional service levels and a customer-first approach. Exceptional Customer Service – Proactively support clients, ensuring their expectations are not just met but exceeded, and resolving any service issues swiftly. Strategic Account Planning – Develop and maintain a clear account strategy, setting objectives to maximise sales penetration and revenue growth. Performance Tracking & Reporting – Monitor client account performance and analyse revenue trends. Service Issue Resolution – Act as a key escalation point, proactively resolving any service-related challenges to ensure smooth operations. Person Specification Ideally have p roven account management experience within the courier, logistics, or fulfilment industry. Strong relationship-building skills with a natural ability to engage, influence, and drive client satisfaction. C onfident communicator, both verbal and written. A proactive problem solver, able to work autonomously and manage multiple accounts effectively. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and CRM tools. Hours of Work, Pay, and Benefits £26,000 Monday to Friday, fully on-site 08:00 to 16:30 25 days holiday Company pension Life assurance