Description
The job itself
A Your Money Team Advisor is a key part of the Revenues and Benefits team helping to deliver a first-class service to the residents of the East Riding.
Our service must be delivered in a timely manner to those facing personal crisis.
This will involve: -
1. Helping to sustain tenancies
2. Advising customers on ways to maximise their income
3. Understanding and explaining benefit entitlement
4. Provide debt advice
5. Setting sustainable arrangements for rent and council tax arrears
6. Understanding priority debts
7. Referring or signposting to other services both internal and external
8. Maintaining in-depth case notes
The Candidate
You must have a working knowledge of welfare benefits and in-depth knowledge of housing rent recovery and council tax recovery. We are hoping to appoint at the level 2 salary for the right candidate who can demonstrate the necessary skills and experience.
Excellent organisational skills and attention to detail is crucial and you must be comfortable visiting customers alone in their own home and will need access to a car for this role. You must be able to build a rapport with our customers and colleagues. Excellent communication skills and the need to maintain confidentiality is a requirement.
A full working knowledge of IT applications including Microsoft Office, Northgate, Active H and NECDM.
Why work for our team?
We offer competitive rewards:
9. Training & Development opportunities
10. Agile working
11. Flexible working/flexitime scheme
12. Generous leave entitlement
13. Access to employer pension scheme
14. Car salary sacrifice scheme
15. Cycle salary sacrifice scheme
16. Reduced cost membership at our Leisure Centres
17. Shop and Save discounts at a variety of local shops