Role Overview
We are seeking an enthusiastic and customer‑focused Sales & Customer Experience Executive to join our team at the new Edinburgh showroom. In this role you will create a welcoming environment for customers, deliver exceptional service, and drive sales. The position is ideal for someone passionate about interiors, keen on design and interested in ANTA’s heritage and products.
Key Responsibilities
* Customer Service: Provide an exceptional, personalised shopping experience for all customers, ensuring their needs are met and expectations exceeded.
* Product Knowledge: Develop an in‑depth understanding of ANTA’s product range, including textiles, rugs, ceramics, and bespoke offerings, to offer expert advice.
* Sales Performance: Drive sales by engaging with customers, identifying their preferences, and making tailored product recommendations to meet or exceed targets.
* Visual Merchandising: Maintain the showroom’s visual appearance and ensure products are displayed beautifully in line with ANTA’s aesthetic and standards.
* Stock Management: Assist with receiving and unpacking deliveries, restocking the showroom, and keeping inventory organised and accurate.
* Bespoke Service Support: Introduce customers to bespoke services such as custom carpets, curtains and other personalised product offerings.
* Team Collaboration: Work closely with the showroom team for smooth day‑to‑day operations and provide support during busy periods or special events.
* Event Participation: Support in‑store events, promotions and client consultations to enhance the customer experience and foster long‑term relationships.
Key Skills & Qualifications
* Customer Service Experience: Prior experience in a customer‑facing role, preferably in retail or the luxury/home interiors sector.
* Sales Skills: Strong interpersonal skills and the ability to confidently engage with customers to drive sales.
* Interest in Interiors: Passion for interior design, textiles and home furnishings, and a keen interest in ANTA’s products.
* Communication Skills: Excellent communication and listening skills, capable of building rapport and establishing lasting client relationships.
* Team Player: Collaborative spirit and willingness to support colleagues and contribute to a positive work environment.
* Attention to Detail: Ability to maintain high standards in showroom presentation and ensure professional customer interactions.
* Flexibility: Ability to adapt to a fast‑paced retail environment, including working on weekends, holidays and peak seasons.
* IT Skills: Basic proficiency in using retail point‑of‑sale systems and Google Workspace applications.
What We Offer
* Generous staff discount on ANTA products.
* Opportunity to work within a passionate, creative team in a showroom environment.
* Ongoing professional development and training opportunities.
Position Details
Location: Edinburgh, Scotland, United Kingdom.
Seniority Level: Entry level.
Employment Type: Full‑time.
Job Function: Sales and Business Development.
Industry: Retail.
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