Food Account Manager
ISS Facility Services UK are seeking a highly skilled Food Account Manager to lead the delivery of food service operations across a range of government buildings, including staff restaurants, retail food outlets, café bars and wider catering environments.
This role provides an exciting opportunity for an experienced operator with strong financial and people-leadership capabilities. The successful candidate will balance strategic direction with hands‑on operational oversight, ensuring resilience, compliance and continual improvement across all services.
As the role operates within government environments, applicants must hold - or be eligible to obtain - SC Clearance.
Job Overview
The Food Account Manager will be responsible for delivering high‑quality, profitable and compliant food service operations across multiple government sites. Working closely with senior stakeholders, you will ensure consistency of standards, robust contract performance and excellent client relationships.
You will lead multi‑site teams, oversee operational and financial performance, and ensure the smooth integration of services across varied catering environments. A strong food background and proven leadership experience are essential.
Key Responsibilities
* Plan, allocate and monitor the work of self and team to ensure targets are met and quality standards are exceeded across all contracts.
* Manage the operational and financial performance of contracts, ensuring strong P&L control and driving profitability.
* Work collaboratively with Key Account Managers, the Key Account Director and cross-functional departments to deliver consistent and successful food service operations.
* Lead, motivate and support teams across multiple sites, ensuring effective and efficient task delivery.
* Ensure full compliance with policies and procedures related to recruitment, absence management and disciplinary processes.
* Oversee the development of supervisors, operatives and wider teams, creating succession plans for key roles.
* Build and maintain effective working relationships with clients at all appropriate levels.
* Provide strategic leadership across dual-function services, ensuring operational integration and robust resilience planning.
* Develop and oversee safe systems of work, ensuring alignment with all relevant health & safety legislation.
* Manage and matrix-lead teams, providing mentorship, performance oversight and professional development.
Person Specification
* Strong food background, ideally within retail catering, staff restaurants, café bars or similar environments.
* Strong financial acumen with proven experience in managing food cost, P&L and driving profit.
* Excellent leadership and people management skills with experience managing multi‑site teams.
* Ability to build strong client relationships and work collaboratively with cross-functional teams.
* Ensuring compliance with relevant standards and regulations and mitigating risks associated with the unique environments.
* Existing SC Clearance or eligibility to obtain it
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.