Overview
About The Role
Job: Senior Branch Manager Designate
Salary: £27,350 (OTE £34,470)
Bonus: Fantastic Annual bonus based on company performance
Hours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.
We are the UK’s favourite car-buying service and we are growing FAST! We have over 500 branches and are opening more sites each month
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.
Don’t worry if you don’t know anything about cars, we will teach you everything you need to know and so much more.
Responsibilities
* First-and-foremost our Senior Branch Manager Designates must model high performance buying cars whilst also supporting the regional manager in driving performance.
* You are the main point of contact for our customers.
* Contact customers and prioritise your diary to achieve appointments and meet targets.
* Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments
* Always deliver exceptional customer service
* Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.
* Performing Branch Standard checks when visiting locations.
* Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
* Reporting any potential threat to the business to your Divisional Manager
* Ensuring all diaries/rotas are set up as per the company instruction.
* Ensuring all purchases are completed as per the company standard.
* Required to provide temporary cover within other regions in the Division.
* Complete all necessary tasks as set out by HR.
* Assist in the completion of purchases when require.
Qualifications
* A current full UK manual driving license
* Experience of working in a target driven environment
* Customer-focused with excellent communication skills and telephone manner
* Ability to work well under pressure and by yourself (lone working)
* Ability to organise and prioritise own workload
* Be able to build lasting relationships with clients/customers.
* Excellent administration and IT skills
Extra Benefits
* Discounted Gym Membership
* Team social events budget available to all!
* Monthly & Annual Bonuses, Incentives & Rewards
* Accrue ExtraHolidays for Length of Service!
* Healthcare Cash Plan
* Cycle to Work scheme
* Pension Scheme
* Structured Progression Programmes & Pay Increases
The position would best suit an experienced customer-facing professional such as a Sales Executive, Retailer or Hospitality specialist who is used to working independently and wants the opportunities made available by a market-leading brand.
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