Location: Nuneaton Salary: £30,000.00 per annum, plus 22 days holiday rising, pension, life assurance, employeeassistanceprogramme, wellbeing support, and flexible benefits scheme Contract: Permanent, full time Hours: 08:0016:30 and 09:3018:00 or set shift 13:3022:00 Relationships mean everything to us, and this one is particularly special.Youllhave an important part to play delivering best in class customer support to our prestige automotive customer. You will play your part to deliver against business goals; through focusing on continuous improvement,qualityand attention to detail. Ultimately supporting the team to build a customer service centre of excellence. Wedontjust have a way ofworking,we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart From Gate to Great training and development program. As a forward thinking and people focused company, this is a fantastic opportunity to deliver outstanding service for internal and external customers alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements and maximising opportunities for improvement. As part of your keyresponsibilitiesyoull: Manage relationships and communications with retailers for all aspects of customer service and delivery Work in a fast-paced environment to address customer issuessubmittedvia telephone, through CRM database, livechator instant message Ensure key performance metrics aremaintainedand daily tasks are completed Manage client campaigns e.g. new vehicle launch, gathering stock data, issuingordersand crediting etc Assistwith the creation of periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved Take a lead in highlighting customer issues and drive improvements to prevent reoccurrence Support a culture of customer satisfaction throughtimelyand thorough handling of queries Maintain detailed SOPs, Projects, Work Instructions and Process flows for all customer service processes Undertake regular training and development, with a clear focus on delivering exceptional customer experience Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement Ability to adapt and change in line with business needs Ensure all activities are conductedin accordance withHealth and Safety policies and procedures About You Wedlove you to have the following skills and experience, but please apply if you thinkyoudbe able to perform well in this role! Excellent Customer Services skills supported by good commercial understanding A strong teamplayer - confident and self-motivated Quality focused - problem solving skills with a focus on continuous improvement A commitment to self-development and team development Ability to manage multiple tasks and projects simultaneously and to cope with the demands of a fast-moving and ever-changing set of priorities Ability to manage own time effectivelyin order tomeet targets and timescales Experience with SAP Ability to embrace change and take on new processes Our recruitment and selection process Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included,safeand confident to be the best version of yourself and do your best work every day. You may have experience in the following: Customer Service Advisor, Customer Support Specialist, Customer Service Executive, Customer Service Coordinator, Customer Operations Advisor, Client Services Advisor, Customer Relations Advisor, Customer Experience Advisor, Customer Support Administrator, Customer Service Representative, Customer Care Advisor, Customer Service Officer, Customer Support Associate. REF-227 481