As an advisor, you will be assisting inbound calls from existing customers, supporting a range of queries. These can be from customers who are within the last 6 months of their contract & want to leave or customers wanting to upgrade. You will work to drive sales through effective questioning & work to promote additional products & services such as mobile phone contracts, home broadband, tablets & more!
Job Role / Duties:
- Retention of existing customers or upgrades.
- Up sell and cross sell of all products and services to existing and prospective customers to drive up the client's customer base.
- Ensure professional call manner and remain knowledgeable on products/services on offer.
- Being able to think quickly and use your own initiative to review customer accounts to see where there is a potential sale opportunity.
- Support sales transactions by advising customers on suitable products to meet your conversion target as well as other targets.
Shifts & Salary:
Full time permanent position, 42.5 hours per week.
-8.5 hours a day. 1 hour breaks split 2x...