Summary
To deliver friendly efficient customer service and to create a warm and welcoming atmosphere for all our customers and visitors while also undertaking a range of other sales support tasks as identified by the Director of Sales and Marketing.
Principal Duties:
* Book meetings and scan people in and out and where necessary.
* Answer all calls efficiently and quickly, responding to queries.
* Deal with all enquiries in a professional and courteous manner.
* Keep the reception area clean and tidy at all times.
* Greeting all Visitors in a friendly and efficient manner.
* Maintain the meeting room diary.
* Ordering and setting up lunches for meetings and training.
* Maintain the stock and maintenance/cleaning of the Coffee machine in reception along with the employees and client drinks fridge.
* Dealing with the incoming and outgoing mail post.
* Support the sales team and help drive customer retention, with a focus on continuous improvement of the overall customer journey
* Actively work on the existing customer base to renew existing agreements
* Deliver excellent customer service at all times.
Knowledge & Skill Requirements
* Excellent telephone skills
* High degree of accuracy
* Analytical and be able to understand reporting
* Strong excel skills
* Demonstrated ability to prioritise issues
* Must be able to deal with technical product information
* Ability to build strong working relationships both internally and externally
* Excellent communication skills both verbal and written
* Has a proactive flexible working attitude
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.
Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job