Are you a highly organized and compassionate individual with strong administrative skills? We are looking for a dedicated Administrative Assistant to join our team. You'll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality. You'll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.
About You:
You possess strong communication skills and can handle difficult and challenging conversations.
You are a collaborative team player, able to work effectively with colleagues to ensure an efficient workflow.
You are committed to respecting the privacy and confidentiality of all service users and their families, and you adhere to professional ethics and conduct.
You are proactive, flexible, and can manage a diverse workload.
If you are a detail-oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.
Administrative Support: Manage a variety of tasks including typing clinic letters (audio transcription), scanning and uploading documents, handling incoming/outgoing post and deliveries, and managing a room booking system.
Communication: Serve as the main point of contact, answering and making telephone calls, and dealing with queries from patients, families, and external services with professionalism and empathy.
Patient and Team Coordination: Print and distribute letters, send imaging requests, and manage generic email inboxes. You will also participate in multidisciplinary team meetings and team meetings.
Record Keeping: Maintain accurate and up-to-date electronic and written clinical records, ensuring strict adherence to Information Governance and confidentiality standards.
Professional Development and Mentorship: Participate in supervision and appraisal to reflect on your own practice.
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Our strategy
Our mission is what we set out to do every day
We deliver brilliant care through brilliant people
Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Check out our recruitment videos Recruitment - YouTube
* Administrative Support: You will be responsible for a variety of tasks including typing, scanning, printing, and managing both digital and physical documents. This also involves handling mail, deliveries, and a room booking system.
* Communication and Frontline Queries: Acting as a primary point of contact, you will handle telephone and email inquiries from patients, families, and external services. This requires strong communication and customer service skills to manage a wide range of queries and handle difficult conversations with empathy.
* Team and Patient Coordination: You'll be crucial in coordinating patient care by sending appointment reminders, managing requests for scans, participating in team meetings and support other staff members with ad-hoc administrative tasks.
* Documentation and Confidentiality: A core duty is to maintain accurate and up-to-date clinical records, strictly following Information Governance and confidentiality standards to protect patient information.